In-house average weekday ridership for July was 2,938, up by 2.28% from last year. Supplemental providers average weekday ridership was 416, up by 22.78%. Combined in-house and supplemental providers average weekday ridership was 3,355, up by 4.45%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 5,315 boardings, up 6.10% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.13% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 90.84%. On-time performance for trips with a desired arrival time was 58.11% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 93.92% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 72,654 trips including 6,808 trips that were longer than one hour in trip time. The analysis found that 77.26% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 519 or 7.62% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,029 or 15.11% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 83.25% for July, up by 8.98% from last year.
Over the month of July, reservationists answered 40,666 calls. Of those calls, 97.57% were answered within 3 minutes, and 99.68% were answered in 5 minutes.
| July FY2026 |
July FY2025 |
% Change FY 25 to 26 |
1 Month FY2026 |
1 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 92,416 | 87,101 | 6.10% | 92,416 | 87,101 | 6.10% | |
| Average Weekday Ridership | 3,355 | 3,212 | 4.45% | 3,355 | 3,212 | 4.45% | |
| Unique Riders During the Month | 5,667 | 5,454 | 3.91% | 5,667 | 5,454 | 3.91% | |
| Cost per Revenue Hour | $117.59 | $118.58 | -0.83% | $117.07 | $118.30 | -1.03% | <= $90 |
| Cost per Passenger Trip | $55.30 | $54.98 | 0.57% | $55.06 | $54.85 | 0.37% | <= $39 |
| Cost per Revenue Mile | $8.09 | $8.16 | -0.88% | $8.06 | $8.15 | -1.08% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.13 | 2.16 | -1.40% | 2.13 | 2.16 | -1.40% | >= 2.2 |
| Farebox Recovery | 3.34% | 3.36% | -0.02% | 3.34% | 3.36% | -0.02% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.36% | 78.18% | 0.18% | 78.36% | 78.18% | 0.18% | |
| Early Arrivals (> 10 Minutes) | 0.70% | 0.88% | -0.17% | 0.70% | 0.88% | -0.17% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.00% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.13% | 90.34% | -0.20% | 90.13% | 90.34% | -0.20% | >= 90% |
| On-Time and All Early Arrivals | 90.84% | 91.21% | -0.37% | 90.84% | 91.21% | -0.37% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.61% | 0.60% | 0.00% | 0.61% | 0.60% | 0.00% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.11% | 54.69% | 3.42% | 58.11% | 54.69% | 3.42% | > 90% |
| Comparative Trip Length Analysis | 77.26% | 77.80% | -0.54% | 77.26% | 77.80% | -0.54% | 50% |
| Excessive Trip Length | 7.62% | 7.07% | 0.56% | 7.62% | 7.07% | 0.56% | 1% |
| No Show / Late Cancellation Rate | 4.03% | 4.00% | 0.04% | 4.03% | 4.00% | 0.04% | < 5% |
| Advance Cancellation Rate | 21.09% | 20.32% | 0.77% | 21.09% | 20.32% | 0.77% | < 15% |
| Missed Trip Rate | 0.81% | 0.79% | 0.01% | 0.81% | 0.79% | 0.01% | < 0.5% |
| Complaints per 1,000 Trips | 2.31 | 2.08 | 10.88% | 2.31 | 2.08 | 10.88% | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.68% | 99.91% | -0.24% | 99.68% | 99.91% | -0.24% | 99% |
| Vehicle Availability | 83.25% | 74.27% | 8.98% | 83.25% | 74.27% | 8.98% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
